Terms & Conditions
Last updated: July 21, 2026
These Terms & Conditions ("Terms") govern your use of Sentinels Sign-In, a visitor management service operated by SentinelsIT ("we", "us"). By creating an account or using the service, the organization you represent ("Customer", "you") agrees to these Terms.
1. The service
Sentinels Sign-In provides a cloud-based visitor management platform: kiosk check-in/check-out, pre-registration, host notifications (email and SMS), badge printing, device management, evacuation lists, compliance records, and reporting. Features vary by subscription plan.
2. Accounts and responsibilities
- You are responsible for the accuracy of the information in your account and for keeping credentials confidential.
- You control your organization's data, including visitor records, photos, and signed documents, and are responsible for collecting them lawfully (including any consent required for photos, signatures, or text messages to your hosts).
- You must not use the service to collect data you have no right to collect, nor for any unlawful purpose.
3. SMS / text messaging terms
Text message program terms
Where enabled, the service sends transactional SMS notifications (for example, visitor-arrival alerts to hosts). By enabling SMS notifications or providing a phone number, you agree that:
- Messages are transactional only, related to activity in your Sentinels Sign-In account. Message frequency varies with visitor activity.
- Message and data rates may apply, depending on the recipient's mobile carrier and plan.
- Recipients can opt out at any time by replying STOP, and can get help by replying HELP or emailing support@sentinelskiosk.com. After opting out, no further messages are sent (a one-time confirmation may be delivered).
- Mobile numbers are not shared with third parties for their marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
4. Plans, billing, and cancellation
- Free and paid subscription plans are described on our website. Paid plans are billed monthly per organization.
- You may cancel at any time; cancellation takes effect at the end of the current billing period. No refunds for partial periods.
- We may suspend accounts that exceed plan limits, fail to pay, or violate these Terms, after reasonable notice where practicable.
5. Data
You retain ownership of your organization's data. Our Privacy Policy explains how we handle it. You may export or request deletion of your data at any time by contacting support; when an account closes, its data is deleted subject to legal retention requirements.
6. Acceptable use
- No reverse engineering, reselling, or framing of the service without written permission.
- No interfering with the service's operation or other customers' data.
- No uploading of malicious content.
7. Service availability
We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance and provider outages may occur. The service is provided "as is" and "as available" without warranties of any kind, express or implied.
8. Limitation of liability
To the maximum extent permitted by law, SentinelsIT is not liable for indirect, incidental, or consequential damages (including lost profits or data) arising from the service. Our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim.
9. Changes
We may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance. Material changes will be announced with an updated revision date on this page.
10. Contact
SentinelsIT · support@sentinelskiosk.com · www.sentinelskiosk.com